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Woolworths Online Customer Service
Telephone: 1800 000 610
Monday to Friday 6am - 10pm
Saturday 6am - 10pm
Sunday 8am-6pm

Woolworths Supermarket Customer Service
Telephone: 1300 767 969
Monday to Friday 8am - 8pm
Saturday 9am - 5pm
Sunday 10am - 5pm

For further assistance or help please call us on 1800 000 610 (International +61 2 8885 0587) or Email us

Most Frequently Asked Questions

Oops! I’ve forgotten my password – what should I do?

Click the FORGOTTEN PASSWORD link on the homepage www.woolworthsonline.com.au

You’ll need to correctly answer your Secret Question. Once we've confirmed it’s you, we’ll email you a link that you can click on to reset your password.

How do I change my personal details?

Easy. Just click on MY ACCOUNT. You can update your information whenever you like. The only exception would be if you needed to change your last name. To do this please call us on 1800 000 610.

Can I earn fuel saving vouchers with Woolworths Online?

Absolutely. Just spend $30 or more on groceries in a single transaction online with Woolworths making sure you’ve entered your Everyday Rewards card number into your account before paying. The fuel savings you’ve earned will automatically get loaded onto your card.

Please note that liquor purchases don’t count. Tobacco is excluded in QLD, NSW, ACT, SA & TAS but does count in VIC, WA & NT.

How do I add my Everyday Rewards card number to my account?

Click on MY ACCOUNT and type in your number. Your card number is 13 digits long and is on the back of your card.

Does the Fresh or Free guarantee apply online?

It certainly does. We’re super-confident of the freshness of our stock and will refund any fresh food items you’re not 100% happy with. Learn more on our Fresh or Free Information Page.

What does ‘Allow Substitutions’ mean?

By allowing substitutions, your Personal Shopper will select a similar item if something you’ve ordered isn’t available. For example, if you were to order Macro Organic Tomato & Chilli Pasta Sauce and it was out of stock, your Personal Shopper would select Macro Organic Bolognese Pasta Sauce as a replacement.

How far in advance can I order?

Up to one week in advance.

How can I check if I’ve accidentally ordered twice?

Click on MY FAVOURITES, MY PAST ORDERS. Your orders are listed by date so if you see two orders on the same date, simply click on the order you want to cancel.

How do I pay for my order?

We accept payments by Credit or Debit Card – MasterCard, VISA, AMEX and Diners. You can also pay with Wish Gift cards. Take a look at our Terms and Conditions for more information.

What if I need to cancel my delivery order?

Click on MY FAVOURITES, MY PAST ORDERS, select the order you want to cancel and click CANCEL ORDER. Confirm by clicking OK to cancel your order. Your payment will be refunded automatically and should take between 3 to 5 working days to show back in your account.

Just ensure you cancel prior to 30 minutes before the delivery window closes. Orders for next day AM delivery close at 6pm the night before. For PM delivery, the window closes at 11pm the night before. Just so you know, a cancellation fee may apply if you cancel your order after the cut off time. Also if the cancellation is made on the day of delivery, we may charge you for any perishables. If you need to speak to a member of your Customer Service team, please call 1800 000 610. For more information, take a look at our Terms and Conditions.

Where can I click&collect from?

Click here for a list of participating Woolworths stores. We’re rolling out more and more locations everyday so please keep checking back for any new additions.

Can I amend my order once I’ve checked out?

Absolutely, but only if you make your amends prior to 30 minutes before the cut off time. Simply log in, click MY FAVOURITES, MY PAST ORDERS, and select AMEND.

View all our Frequently Asked Questions

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