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Help - Managing your account

How do I update my personal details?

If you click the MY ACCOUNT icon you will be able to update your details. Feel free to update this information anytime. If you wish to change your last name please call the customer service team on 1800 000 610.

What happens if I forget my password?

Click the FORGOTTEN PASSWORD link found on the homepage www.woolworthsonline.com.au. You will be required to provide the answer to your Secret Question. Once this is confirmed you will be emailed a link. Click the link to reset your password.

How do I update my address?

Click the MY ACCOUNT icon. Click on MY ADDRESS, you can either add a new address or edit an existing address. Please note that the products available, and their prices, may be different depending on your delivery address

How do I add my Everyday Rewards card number to my Account?

Click the MY ACCOUNT icon and add your Everyday Rewards card number to your account. Your card number is your 13 digit barcode found on the back of your card.

How do I link my Everyday Rewards to Qantas Frequent Flyer?

Visit everydayrewards.com.au and log on using your username and password that you setup at the time of registering your Everyday Rewards card. For further information please contact the Customer Service Centre on 1300 10 1234.

Can I earn Qantas Frequent Flyer points with my Woolworths online order?

Yes. You can earn 1 Qantas Frequent Flyer point for every $1 spent over $30* in one transaction (excludes selected purchases including smoking/tobacco products, gift cards and other specified services) purchased through Woolworths online.

When will points appear in my Qantas Frequent Flyer account?

You will be able to view the total points earned within 72 hours through your “My Account “at everydayrewards.com.au The points are transferred within 21 days of the transaction to your Qantas Frequent Flyer account.

Can I earn fuel saving vouchers with Woolworths online?

Yes, just spend $30 or more, in a single transaction at Woolworths online and ensure that your Everyday Rewards card is added to your account before payment. Your earned fuel saving will then automatically be loaded onto your card.

How soon can I redeem my fuel saving voucher?

Your fuel e-voucher will be applied to your account witin 24 hours of your order being delivered.

Please note that we no longer supply paper based fuel vouchers in an effort to reduce paper usage.

Do my fuel e-vouchers expire?

Yes, , your fuel e-vouchers will expire 28 days after the date of issue.

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